Humano

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Engagement: Post-survey communication

Messages:

  1. Thank you message for completing the survey and the timeline for receiving reports
  2. Summary of the results and the action plan that derives from this project
  3. Feedback and reports to the senior management team
  4. Feedback and reports to line management
  5. Regular communication regarding the implementation evolution of the measures derived and timeline for the future actions


Recommendations:

  • Explain how the priority of measures was decided
  • Communicate and assume a timeline for the implementation of measures
  • Be open to accept that all the issues identified can be addressed and solved rapidly
  • Keep a balance between positive and negative things
  • Don’t justify the results
  • Emphasize on priorities, timeline and follow up ways
  • Follow up
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