Engagement: Post-survey communication
Messages:
- Thank you message for completing the survey and the timeline for receiving reports
- Summary of the results and the action plan that derives from this project
- Feedback and reports to the senior management team
- Feedback and reports to line management
- Regular communication regarding the implementation evolution of the measures derived and timeline for the future actions
Recommendations:
- Explain how the priority of measures was decided
- Communicate and assume a timeline for the implementation of measures
- Be open to accept that all the issues identified can be addressed and solved rapidly
- Keep a balance between positive and negative things
- Don’t justify the results
- Emphasize on priorities, timeline and follow up ways
- Follow up
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